What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [TheHeroofRockaway@gmail.com] Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. You will be responsible for paying for your own shipping costs for returning your item.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [TheHeroofRockaway@gmail.com] with photos of wrong/damaged items and we’ll sort that out for you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!